Individuals
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Employers
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How long will it take to receive my certificate?
8th of February 2010
As of 08/02/2010, a turnaround time of approximately 3 days should be expected for a correctly completed application with no further enquiries.
Disclosure Scotland works within a Service Level Agreement to produce 90% of all types of Disclosure, for a correctly completed application with no further enquiries, within 14 calendar days. This is measured from the day we receive the application to the day of dispatch. Certificates are dispatched 1st class Royal Mail postage.
Important Customer Notices
Absolute Discharge. All criminal information which has a disposal of Absolute Discharge will now be issued as conviction information under the requirements of the Police Act 1997. This means that all cases disposed of at court by the issue of an Absolute Discharge Disposal will now be disclosed on all Enhanced and Standard Disclosure Certificates and will be disclosed on Basic Disclosure Certificates if the case remains unspent in terms of the Rehabilitation of Offenders Act 1974 at the time of the disclosure. This information will be disclosed irrespective of whether or not it was previously withheld from any previously issued Disclosure Certificate. This change to the Disclosure Scotland process has been necessary to ensure that all absolute discharge disposals are treated as convictions as per the requirements of the Police Act 1997.
Overseas Applications and Posting of Certificates.
Please be aware that the £23.00 cost of a Disclosure includes the cost of First Class Postage within the United Kingdom. The need to supply application forms, or indeed Disclosure Certificates, outside of the UK was not envisaged, and is not reflected, in the overall cost of a Disclosure.
We currently have no agreement to send items outwith the UK.
Therefore any non-UK mail is sent via Surface Mail, not Airmail, and may take time to reach their destination. The customer can nominate, in writing, an alternative UK postal address which they would like the forms/certificate to be sent to, when they submit an application.’
Overseas Applications, Reprints Please note that from the 5th January 2010, the timescale for overseas applications for reprinted disclosure certificates will change from the current 10 days to 21 days.
